What the module does

Storage is one shared pot for the whole account. Everything you upload in the modules, such as images, video and documents, counts in the same pot. There is no separate storage per module. The free pot is shared by every module and is set by us in admin, and a paid module gives more storage per person with access. If you need even more, the owner or an administrator can buy extra blocks.

First three steps

Open the Billing & Subscription page and find the Storage section. It shows how much is used, how much is left, and how it is Split by area.
When the pot nears full, the owner or an administrator can choose Buy a block. The price is on the button and comes from admin.
To avoid keeping watch, turn on Buy storage automatically. A block is then bought before the pot fills up, and you are told every time.

Who can buy

The owner of the account or an administrator can buy blocks. Others see the usage and are told to ask the owner or an administrator.
Free users cannot buy blocks. When the free pot nears full, you are offered See paid modules instead.
The company has one pot for all its members. If you also have a personal account with your own subscription, it has its own pot.

Automatic purchase

Under Buy storage automatically you choose Buy ahead at (how full the pot should be before a block is bought) and Most blocks per day. The values are shown on the page, and the form says what the highest allowed is. If no block is on sale, automatic purchase cannot be turned on. You buy the first block yourself, with a card. After that, new blocks are bought automatically. If the payment fails several times in a row, automatic purchase is paused.

Frequently asked questions

Why was my upload rejected with "Storage is full"?

The pot is full. If you are the owner or an administrator, choose Buy a block in the dialog, or Free up space and delete files you no longer need. If you are a member, ask the owner or an administrator to buy more storage. If automatic purchase is on, the dialog can say that today's limit was reached, that the payment failed, or that the first block must be bought manually. The dialog says which applies in your case.

Why does the file still not fit after I bought a block?

The file is larger than the block gives room for. The dialog says so and offers to buy another block.

Why does the page say storage could not be calculated?

We show no figures when we cannot be sure of them. Uploads work as usual. Reload the page in a moment. Files that have not been measured yet are not in the figure.

Why can I not remove a user without going over the storage?

The pot grows with the number of people with access. If you remove a person, the pot shrinks at the end of the billing period. If you are then over, the page shows what happens: either you free up space in time, or blocks are bought automatically when the period ends.

Do I get an email when storage nears full?

Yes, the owner and the administrators get an email when storage nears its limit and when it is almost full. The email also says whether automatic purchase is on. If we buy a block for you, you are told.